Discount Food Equipment

At Discount Food Equipment, we aim to provide high-quality commercial kitchen and food service equipment. This Returns & Refunds Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

This policy should be read in conjunction with our Terms and Conditions and complies with Australian Consumer Law.

1. Change of Mind Returns

We do not offer refunds or returns for change of mind purchases.

Due to the nature of commercial equipment, including hygiene, safety, and handling considerations, customers are encouraged to carefully review product specifications before placing an order.

2. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, you must notify us within a reasonable timeframe after delivery.

Please provide:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will assess the issue and, where applicable, offer a repair, replacement, or refund in accordance with Australian Consumer Law.

3. Australian Consumer Law

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

You are entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Conditions

Where a return is approved, items must:
• Be unused and in original condition
• Include all original packaging, accessories, and documentation
• Be securely packaged to prevent damage during transit

We reserve the right to refuse returns that do not meet these conditions.

5. Return Shipping Costs

Unless the return is due to a fault, damage, or error on our part, return shipping costs are the responsibility of the customer.

For approved warranty or faulty item returns, shipping arrangements will be determined on a case-by-case basis.

6. Inspection and Processing Time

Once a returned item is received, it will be inspected. Processing times may vary depending on the product, manufacturer, and nature of the issue.

Refunds, where approved, will be processed using the original payment method. Processing times may vary depending on your payment provider.

7. Non-Returnable Items

The following items are generally not eligible for return unless faulty:
• Custom-made or special-order products
• Used or installed equipment
• Clearance or heavily discounted items
• Items related to hygiene or food safety where packaging has been opened

8. Warranty Claims

Many products sold by Discount Food Equipment are covered by manufacturer warranties. Warranty claims must be made in accordance with the manufacturer’s terms and may require direct contact with the manufacturer or authorized service agent.

Damage caused by misuse, improper installation, neglect, or unauthorized repairs is not covered.

9. Order Cancellations

Orders may not be cancelled once they have been processed or dispatched. If a cancellation is approved prior to dispatch, restocking or administrative fees may apply.

10. How to Request a Return

To request a return, please contact us via our website contact form with your order details and reason for the return. Do not return items without prior approval, as unauthorized returns may not be accepted.

11. Policy Updates

Discount Food Equipment reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be effective immediately upon publication on our website.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us through our website.