INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How does your 30-day return process work?

We accept return requests within 30 days of delivery for unused and unopened items. All returns must be approved before being sent back. Commercial-use products may be subject to restocking fees. Please contact our team with your order details to start a return request.

What support do you provide after purchase?

We provide after-sales support including product guidance, troubleshooting assistance, spare parts support, and warranty-related help. Our team will guide you to the correct service solution based on your equipment.

How can I make a product enquiry before ordering?

You can contact us for product specifications, compatibility questions, bulk pricing, or recommendations. Providing the product name or SKU helps us respond faster.

Do you offer installation services?

Installation support is available for selected equipment and locations. In some cases, we can recommend qualified third-party installers. Please contact us before purchase to confirm availability.

Do you ship Australia wide and internationally?

Yes, we ship Australia wide and to selected international destinations. Shipping costs and delivery times vary based on product size, weight, and location. International orders may be subject to customs and import duties.

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