Discount Food Equipment

At Discount Food Equipment, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website or purchase products from us. By using our website, you agree to the practices described in this policy.

This Privacy Policy is written in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our website, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely via third-party providers)
• Order history and purchase details
• Business name and details if provided
• Any information you submit via contact forms, email enquiries, or customer support communications

We may also automatically collect non-personal information such as:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referral sources and usage data

This information helps us improve our website functionality and customer experience.

2. How We Use Your Information

We collect and use your information for the following purposes:

• To process and fulfill orders
• To provide customer service and respond to enquiries
• To manage deliveries, returns, and warranties
• To communicate order updates and important service information
• To improve our products, services, and website performance
• To prevent fraud and ensure secure transactions
• To comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

3. Payment Security

All payments made through our website are processed securely using trusted third-party payment gateways. Discount Food Equipment does not store or have access to your full payment card details. Payment providers are responsible for handling your payment data in accordance with their own privacy and security policies.

4. Disclosure of Information

We may share your personal information only when necessary and for legitimate business purposes, including:

• Shipping and logistics partners for order delivery
• Payment processors to complete transactions
• IT service providers and website hosting partners
• Legal authorities where required by law

All third parties we work with are required to handle your information securely and only for the intended purpose.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. Cookies help us understand how visitors use our site and allow us to improve performance and functionality.

You may choose to disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Your data is stored securely using industry-standard security measures.

While we strive to protect your information, no method of transmission over the internet is completely secure. By using our website, you acknowledge this risk.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Marketing Communications

If you choose to receive marketing communications from us, you may unsubscribe at any time by following the instructions in our emails or by contacting us directly. We respect your preferences and will promptly update your communication settings.

9. Overseas Disclosure

Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected and handled in accordance with Australian privacy standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page, and continued use of our website indicates acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us through our website contact form or via email.

We are committed to resolving privacy concerns fairly and promptly.